To gather a care team!
To better understand the concepts related to care channels, do not hesitate to consult documentation.
From Patients tab, find and select the relevant patient.
In patient file, in desired care channel, click discussion thread addition icon.
At this stage, you can modify participating teams, but not individual participants.
Click Modify.
Select team to remove.
Here, the doctor team is grayed out because the message author is part of it and therefore cannot remove themselves as a participant.
It is important to understand that teams you remove from the discussion will not be notified but will still have access to the thread content in care channel.
This is what your creation page will look like if you have modified participants.
You can add message of your choice, a title, and content before sending by clicking arrow-shaped send button.
To pin a file (photos, videos, documents) in a care channel, access a discussion thread in the care channel containing the file you want to pin.
Click on the 3 small dots (web) or long press on the file (mobile).
Click on Pin Document.
A small red pin will appear next to the file.
If we return to view the care channel details, we can see our pinned file.
We can replace this version of the document with a newer version. To do this, click on the 3 small dots (web) or long press on the file (mobile).
Click on the option to update.
This will create a new thread to notify participants that a new version is uploaded. Write a message explaining the changes and complete the send.
In the care channel, we now see the latest version of the file.
To view previous versions of the documents, click on the 3 small dots (web) or long press on the file (mobile).
Click on Open File History.
You will then see all versions of the file in question.
In the patient file concerned, locate the care channel for which you want to add a participant. Click View Details.
Click on the participant avatars at the top right.
To add an individual participant (not a team), click here.
Select the desired participant. If they do not appear automatically, search for them using the search bar.
Click Add to Discussion, then confirm your choice.
In the patient tab, choose the patient you are interested in, then click on the three dots and "Create Channel" in the menu.
Give a title to the new channel.
Indicate which participants you want to involve in the care channel by clicking Invite.
At this point, you could choose a participant from a workplace (as in the example).
You could also use the search bar at the top of the page to find the desired participant.
If you want to involve a team in the care channel, click directly on Add to Discussion at the top of the workplace, then select the team or teams needed by repeating the last steps.
Once your participants are selected, write your first message and add content if you wish. To finish, create the channel using the paper airplane button.
Your new care channel has been created in the selected patient file.
