Welcome to the guides and tutorials section! Here you will find all the materials to guide you step by step in using the Braver platform.
Who Are You?
Independent Account Creation
Step by Step
1
When opening the application, click: Sign up for free!
2
Enter your email address and the password of your choice. Then select Create my account.
3
Retrieve the 6-digit security code from your emails and enter it in the provided text field.
Remember to check your spam folder if it does not appear in your email inbox quickly.
4
Scroll to the bottom of the page and accept the terms of use.
5
Create your recovery code by clicking Get Started.
6
Then click Create my recovery code. It will be in your emails.
Remember to check your spam folder if it does not appear in your email inbox quickly.
7
Create your profile. Click Create a profile to save your information.
8
Configure a PIN that will allow you to easily unlock your application if you do not have facial recognition. Click Configure.
9
Enter your PIN and repeat it a second time.
Get Started Here
In this section, you will find a bank of tutorials in the form of videos and step-by-step guides that will help you become familiar with each of Braver's features.
Essential Tutorials to Begin
If you have not yet created your account, do it here.
or .
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to add to the patient file.
To discover more, the different sections below will help you explore Braver according to various themes.
From web application, click the session transfer button at bottom left.
2
Using your mobile device, scan this QR code.
You will be asked to install the application, and then you will have access to your session without logging in. The QR code will give you direct access to your session.
If needed, you can quickly install the application by going to our before scanning the QR code.
View User Profiles on the Network
Step-by-Step
1
Under Network tab, choose the person whose profile you want to view.
2
On their card, select Detailed Profile.
3
Depending on what the person has configured, you will be able to view their biography, profession (if they are on the external network), and workplace.
Instantly Connect on Mobile from Integrated Bubble
Step by Step
1
From the integrated bubble in a software like Gustav or Leomed, you will see a small QR code icon at the top center.
Click on it to display the session transfer QR code.
2
Using your mobile device, scan this QR code.
You will be asked to install the application, and then you will have access to your session without logging in. The QR code will give you direct access to your session.
If needed, you can quickly install the application by going to our before scanning the QR code.
Accept or Ignore a Friend Request
Step by Step
Currently, once the friend request is accepted, it is impossible to close the direct messaging channel.
This is a limitation that will be corrected soon.
1
To accept a friend request, go to Network tab and select this friendship icon in top right.
2
Select the received invitation.
3
Archive a Patient File
Step-by-Step
When you archive a patient file, it is archived only for you or your establishment. If you collaborate with someone from another establishment, the file will not be archived on their side.
1
Select Patients tab.
2
Choose patient file to archive.
3
Once in patient file, select box in top right.
4
Confirm your choice. Note that discussion threads about this patient remain active.
5
Patient file is now archived.
Discussion Threads
To communicate effectively!
To better understand concepts related to discussion threads, do not hesitate to consultdocumentation.
Start by navigating to your profile at the bottom of the screen.
2
Under the Personal Phone Number section, click on No Number Configured.
3
Enter your phone number here.
4
Click the orange checkmark to save.
Create a New Patient File
Step by Step
1
Under Patients tab, click or tap the add button at bottom right.
2
Fill in the required fields, then click the checkmark at the top of the page, on the right.
3
Mrs. Gingras's patient file is now created.
Indicate a Discussion Thread is High Priority
If you indicate that a discussion thread is high priority, your recipient will quickly receive an email if they do not respond to the thread.
Step by Step
1
When creating a new discussion thread, select the Normal Priority option.
2
You can then modify it to High Priority.
3
Fill in all necessary fields to start the discussion thread, then click Send.
Duplicate a Discussion Thread
Step-by-Step
1
While writing a new message or in a draft, click on the three small dots.
2
Select Duplicate this draft.
3
The message has been duplicated and now appears in your active threads. You can duplicate it as many times as necessary.
4
Note that the patient and participant associated with the original thread are not included in the copy.
You can therefore associate it with the patient of your choice as needed and with new participants.
View Attachments in a Discussion Thread
Step-by-Step
1
Select the discussion thread you are interested in.
2
Click on the paperclip icon at the top right.
3
To view an attachment, select it.
You can also use filters to find the attachment you are interested in.
4
It will open in the center of the screen.
Save Discussion Thread Draft
Step-by-Step
1
Create a new discussion thread.
2
If you do not have time to complete your message, click Save draft.
3
The draft will appear in your active threads. You will recognize it by the pencil image in the participant bubble.
4
You can delete it by opening it and clicking on the three small dots, then Delete draft.
You can also save it again or duplicate it to send it to other participants.
Add a File, Photo, or Video to a Discussion Thread
Step-by-Step
1
In a discussion thread, you can click the "+" symbol or paperclip icon to add an attachment.
On a computer, you can click "Attach a File"
On a mobile device, you will have the option to take a photo, record a video, or select a file.
Photos taken or videos recorded will not appear in your device's photo roll.
2
To finish, press the purple arrow to send your file.
Possible Actions in Audio and Video Calls
Once in the conference call, several actions are available to you.
By clicking on the microphone, you can open or close your microphone. And by clicking on the small arrow to the right of the microphone, you open the menu for your microphone and speakers; this allows you to choose the desired microphone and speakers.
By clicking on the camera, you can open or close it. And by clicking on the small arrow to the right of the camera, you open its menu; this allows you to choose a background or reverse your video.
Share your screen by clicking on the screen with the arrow. You will then need to choose whether you want to share a tab, a window, or the entire screen.
By clicking on the photo, you can activate or deactivate the display of a background
Edit a Photo or Video
Currently, photo and video editing is only possible on a mobile device (iOS or Android).
Step by Step
1
From a photo or video about to be sent in a discussion thread, you can access the editing tool by clicking the edit button.
2
You can now perform several types of modifications, including:
Adjust the image (colors, etc.)
Transform the image (crop, etc.)
3
Once your modifications are complete, click the save arrow.
View All Participants in a Discussion Thread
Step by Step
1
First, you need to access a discussion thread. Click on the care team that interests you. You may only have one care team, which is normal!
2
Access the discussion thread whose participants you want to see by clicking on it.
3
Once the discussion thread is open, click on the participant avatars at the top right.
4
You have now accessed the list of discussion participants!
In this example, Guylaine and Emilio are part of the doctors team, while Lucy is part of the pharmacists team.
There is an envelope near Emilio's name because he has not yet joined the discussion. It is therefore normal not to have a response from him!
Access Attachments in a Discussion Thread
Step-by-Step
1
Open the discussion thread where you want to find an attachment.
2
In the discussion thread, click on the paperclip at the top right. Here you can see there is only one attachment in the thread.
3
In the attachments menu, you can display all attachments or sort them by format.
Here, the All filter is activated.
To see only photos, you can click on the Photos filter.
4
To exit the Attachments menu, click on the back arrow at the top left.
View Teams and Switch Teams
If you are not part of a team, you will not have access to the elements presented below.
Step-by-Step
1
Click in the square at the top left.
2
Your team is displayed here.
If you have more than one team, you can switch from one to another at this location.
Return a Discussion to Triage Box
Step-by-Step
1
Select the discussion thread you want to return to your team's triage box.
2
Access the thread participants at the top right.
3
Click on the 3 small dots next to your name.
4
Click on Leave Discussion.
At this point, no one from the doctor's team is participating in the discussion. This is why the message returns to the doctors' triage box.
5
Another colleague from your team can follow up on this discussion thread.
Lock or Close Session
Step-by-Step
1
Select the badge with your photo or initials, then Switch Session.
The button might be named "Lock Session" if no other session is active on your device.
2
You will then be able to choose an active session or add a new one.
You can quickly access your locked session using your PIN.
3
If you choose the Log Me Out option, your session will be completely disabled on your device.
After such a deactivation, the next time you want to log in on this device, you will need to provide your email, password, and confirm your identity with a security code received by email or SMS.
Find a Pinned Attachment in Care Team Space
Step-by-Step
1
Access the care team for which you want to view pinned attachments.
2
Click on the pin button at the top of the page.
3
In the attachments menu, you can view all attachments or sort them by format.
Here, the All filter is activated. (see orange box)
If I were looking for a photo, I could click on the Photos filter.
4
To exit the Attachments menu, click on the X at the top left.
Generate New Recovery Code
Step by Step
1
Select the badge with your photo or initials to access your profile, then click on your name.
2
Select the Settings tab.
3
Under the Security section, click Generate Recovery Code.
4
Follow the instructions.
Generate New Recovery Code
Step by Step
1
Start by navigating to your profile at the bottom of the screen.
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
Select Settings tab.
3
Under Security section, click Generate Recovery Code.
4
Follow the instructions
Delete Braver Account
Step by Step
1
Select the badge with your photo or initials to access your profile, then click on your name.
2
Click on the Settings tab.
3
At the bottom of the page, go to Delete Your Account.
4
Click on Delete Account.
5
Write braver in the appropriate space and confirm by clicking Delete Account one last time.
Reply to a New Message
Step by Step
1
Click on the care team for which you have a notification.
Here you can see a red badge with the mention 1 new discussion thread and the team is highlighted.
2
Then click on the message that shows the red badge with the mention Unread Discussion Thread.
3
The new discussion thread is now open!
You can reply to the message using the text box at the bottom of the page.
Then send your message by clicking on the upward-pointing arrow in the purple circle at the bottom right.
Reset Password
If you have forgotten or lost your password, you can reset it using the method below.
Step by Step
1
During your login attempt, click on Forgot Password?
2
Fill in the requested fields. You will need to enter a new password and validate it by entering it a second time.
Then, select Reset Password.
The recovery code was sent to you by email when your account was created (and is replaced each time you reset your password).
Modify PIN
Step-by-Step
1
Select the badge with your photo or initials to access your profile, then click on your name.
2
Select the Settings tab.
3
Under the Security section, select Change My PIN.
4
Enter the new PIN.
5
Repeat to ensure the two PINs match.
It is automatically saved!
Modify PIN
Step-by-Step
1
Start by navigating to your profile at the bottom of the screen.
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
Select Settings tab.
3
Under Security section, select Change My PIN.
4
Enter the new PIN.
5
Repeat to ensure both PINs match.
It is automatically saved!
Modify Profile Photo and Presentation Text
Step-by-Step
1
Access your profile via your avatar at the bottom of the screen.
2
From here, you have a few options to modify your profile:
Modify your name
Modify your profile photo visible to other users
Modify your presentation text
3
If you click on the presentation text, you can write your text in the indicated place and click Save when finished.
View All Participants in a Care Team
Step-by-Step
1
Click on the care team whose participants you want to see. You may only have one care team, which is normal!
2
Then click on the participant avatars at the top right.
3
Here is your care team! Here we see that Jemma is part of the NP team and Lucy is part of the pharmacist team.
Invite a Healthcare Professional to Join Braver Network
Step by Step
1
From network tab, search for the name of the person you want to join.
2
Send a Friend Request
Step by Step
Currently, once the friend request is accepted, it is impossible to close the direct messaging channel.
Exchange Direct Messages
A direct message is only possible between two friends. You will need to send a friend request to the person of your choice, and they must accept before the direct messaging channel opens. Once the channel is open, you can chat freely.
Direct messages are not recorded in patient files and are only visible to you and your "friend".
Restrict External Network Visibility
Step by Step
Restricting your network visibility allows you to appear in searches for specific professions only. This means you will be invisible to certain professions, while others can easily find you if they want to collaborate.
1
Add a Contact to Your Directory
Step-by-Step Guide
Adding a contact to your directory creates a shortcut that makes it easier to add this person when creating a discussion thread. Make sure to add your most frequent collaborators to your directory!
Create a New Clinical Discussion Thread
Step-by-Step
1
Select Home tab, then select the bubble at the bottom of the page.
2
Create a New Non-Clinical Discussion Thread
Step-by-Step
1
Select Home tab, then click or tap the discussion creation button at the bottom of the page.
2
Add a Voice Message to a Discussion
Step by Step
1
Click on the microphone icon to start recording.
2
Join a Discussion about a New Patient
Step by Step
1
If you receive a discussion thread for a patient not yet associated with your patient file bank, the icon will be gray.
2
Join and Leave a Conference Call
Step by Step
1
When receiving a conference call, your mobile phone or tablet will ring.
2
Start and Leave a Conference Call
Step-by-Step
1
In a discussion thread with the person or people to join, click on the phone icon.
Create a New Care Channel
Step by Step
1
In the patient tab, choose the patient you are interested in, then click on the three dots and "Create Channel" in the menu.
2
Create a Clinical Discussion Thread in an Existing Care Channel
Step-by-Step
1
From Patients tab, find and select the relevant patient.
2
Invite a Patient or Caregiver to Join Braver
Step-by-Step Guide
1
Start by accessing the patient's file.
Then click on the character icon at the top right of the file.
Add a Participant to an Existing Care Channel
Step by Step
1
In the patient file concerned, locate the care channel for which you want to add a participant. Click View Details.
View Team Discussion Threads
The Team Threads tab groups all discussion threads of your team, active or not.
With Team Threads, it is possible to access all messages shared between all members of your team, whether you participated in the discussion thread or not.
It then becomes easy to join a discussion belonging to your team, if needed.
Set Unavailability Period
Step by Step
1
Start by navigating to your profile at the bottom of the screen.
2
Receive Two-Factor Authentication by SMS
Step-by-Step
1
Select the badge with your photo or initials to access your profile, then click on your name.
2
Assign/Unassign a Participant as Thread Responsible
Step-by-Step
1
To see who is assigned to the discussion, you must access the list of participants in a discussion thread. Click on the thread that interests you.
Join and Leave a Conference Call
Step-by-Step
1
When receiving a conference call, your mobile or tablet will ring.
2
Add Profession
When you add a profession, Braver sends you an email requesting proof of identity and professional practice.
Once your profession is validated by Braver, you can contact all members of the Braver network.
If you downloaded Braver independently from an app store, your profession is requested during account creation.
Initiate a New Discussion Thread with Patient or Caregiver
Step-by-Step
To contact a patient, you must go through a care channel in their patient file.
1
Activate Notifications on Mobile Device
Braver will support you more in your practice if we can notify you at the right time when a healthcare professional contacts you. Make sure your notifications are enabled by following this tutorial!
Step by Step
1
Activate Account via Integrated Bubble
Step-by-Step
1
When opening the integrated bubble in software like Gustav or Leomed, you will see the following options:
Find a Closed Discussion Thread
Step-by-Step
When a discussion is completed, the care team can close the thread. The content will remain accessible, but you will no longer be able to exchange new messages.
1
Set Availability Schedule
Step by Step
1
Start by navigating to your profile at the bottom of the screen.
2
Activate Notifications on Mobile Device
Braver will support you more in your practice if we are able to notify you at the right time when a healthcare professional contacts you. Make sure your notifications are enabled by following this tutorial!
Step by Step
1
Write to a Team
Put a message here to refer to triage boxes.
Step-by-Step
1
Set Availability Schedule
Step-by-Step Guide
1
Start by navigating to your profile at the bottom of the screen.
Receive Two-Factor Authentication by SMS
Step-by-Step Guide
1
Start by navigating to your profile at the bottom of the screen.
Modify Password
Step-by-Step
1
Start by navigating to your profile at the bottom of the screen.
Pin a Document and View Version History
Step-by-Step
1
To pin a file (photos, videos, documents) in a care channel, access a discussion thread in the care channel containing the file you want to pin.
Network
To be a good collaborator!
To better understand network-related concepts, do not hesitate to consult.
At this point, you can Accept or Ignore the friend request. If you prefer to ignore the request, the person who invited you will not receive a message about it.
Modify focus
Add text
Add brush strokes
So, if you have not deleted it and placed it elsewhere, it should still be in your emails.
They are not part of the network? Click on Invite a New Member.
3
Fill in all invitation fields. Make sure to choose the correct profession for your invitee. When you invite a member to the network, you vouch for their identity.
4
Add a security question that only the recipient knows the answer to. Like with a bank transfer, we want to ensure the right person accepts the invitation.
5
Select your preferred option between Invite by Email or Share Invitation Link to send via SMS for example.
This is a limitation that will be corrected soon.
1
Click on Network tab and search for the person you want to add as a "friend".
2
Access their profile by selecting their name.
3
Select Request to be Friends.
4
At this point, your request will be pending response. You can cancel your request if you wish.
5
Your new "friend" can accept or ignore your invitation.
6
If the person accepts your invitation, their name will appear in Home > Direct Messages tab and you will be able to exchange freely with them.
Currently, once the friend request is accepted, it is impossible to close the direct messaging channel.
This is a limitation that will be corrected soon.
Step-by-Step
1
To initiate a direct message, go to Network tab or select direct messages under Home tab (see orange box).
2
Contacts with a paper airplane are your "friends", meaning you can send them direct messages.
Select the "friend" you want to write to, then click the paper airplane icon under their photo.
3
Write the message of your choice and add necessary content if needed. Send your message by selecting the purple arrow.
Start by navigating to your profile at the bottom of the screen.
2
Select theSettingstab.
3
SelectRestrict My Visibility.
4
Click in the bar to display the dropdown menu.
5
Select a profession for which you want to restrict your visibility. This profession will not be able to find you during a network search.
6
Once the profession is selected, clickAdd to List.
7
Repeat these steps for all relevant professions.
8
To save your choices, clickSaveat the top right.
All your friends will be automatically added to your directory.
1
From Network page, search for the participant you want to add to your directory.
2
Select the participant to open their profile.
3
Click Add to My Directory.
4
The contact is now added to my directory. I can remove them if needed.
5
All participants in my directory are displayed on Network page under Contacts.
Choose Clinical Thread.
3
Select Choose Patient or Care Channel.
4
Choose the patient concerned.
5
Choose care channel or Outside Channel.
The boxes represent care channels. You select Rehabilitation channel in this example.
If you wanted to start a discussion thread outside a channel, you would click at the bottom of the page (see orange box).
6
Write your first message.
You can also add additional content such as images, files, or videos if desired.
At this stage, if you selected a care channel in step 5, you will not be able to modify participants, as they are predetermined by the care channel. You will be able to do this once your message is sent.
Consult the tutorial Manage Discussion Thread Participants for more details.
And finally, click Send.
Where to find them:
Clinical threads are accessible from Home tab. These are the ones linked to a patient file in purple.
You can also find clinical threads under Patients tab by selecting the concerned patient.
Other Paths to Create a Clinical Discussion Thread
In Patients tab > Choose a patient > Discussion bubble icon
Choose "Non-Clinical Thread".
3
Indicate which participants you want to involve in the discussion thread by clicking "Invite".
4
At this point, you can choose a participant from a workplace (as demonstrated in the example).
You can also use the search bar at the top of the page to find the desired participant.
5
In a workplace, you can select a specific team or user.
6
After selecting the participant, click "Add to Discussion".
7
If you want to involve a team in the non-clinical thread, click directly on "Add to Discussion" at the top of the workplace. Then select the necessary team(s).
8
Once your invitations are sent, write your first message and add content if desired. To finish, click "Send".
If you click Associate with Patient, you will create what is called a clinical thread.
Where to Find Them:
Non-clinical threads are accessible from the Home tab. These are the ones not linked to a purple patient file (see image).
You can also find non-clinical threads under the Network tab by selecting one of your collaborators for this thread.
Alternative Path to Create a Non-Clinical Discussion Thread
In Network tab > Choose your contact > New Collaboration
When you are ready, click on the microphone icon. You do not need to hold it down.
Before initiating the recording, you can also choose the language of your choice (English or French).
3
Record your message, then click on the orange stop button.
4
You can now modify the text as you wish:
If you want to redo your recording, select the backward arrow (on the left).
To listen to it, press the "Play" icon (in the center).
To send it, click on the paper airplane (on the right).
5
Your recipient will then be able to listen to or read your transcription.
You can then Accept or Refuse to respond to the discussion thread. Notice the orange mention about the patient file.
3
To link the discussion thread to the correct patient, you will need to click on the patient file at the top of the thread.
4
Select Associate with a patient.
5
In this case, the patient is not in your patient file bank.
If this had been the case, you could have selected her from your patient files.
You must therefore create a new patient file.
Click on the icon at the bottom right.
6
Validate the information and modify it if necessary.
Then save by clicking on the checkmark at the top right.
7
The patient file is now created!
To leave the meeting, click on the red phone.
Step by Step
1
When receiving a conference call, if you are working on a computer, you will receive a notification indicating a new message in the corresponding discussion, where you will find a button to join the call.
2
To leave the meeting, click on the red phone.
If you are alone in the discussion, or if other participants have not yet accepted the discussion, the call button will not be displayed.
2
If there is more than one person who could be notified of this call, the application will offer you to select those you want to notify.
3
You are now in the conference call! Click on the red phone icon to end the call.
Give a title to the new channel.
3
Indicate which participants you want to involve in the care channel by clicking Invite.
4
At this point, you could choose a participant from a workplace (as in the example).
You could also use the search bar at the top of the page to find the desired participant.
5
If you want to involve a team in the care channel, click directly on Add to Discussion at the top of the workplace, then select the team or teams needed by repeating the last steps.
6
Once your participants are selected, write your first message and add content if you wish. To finish, create the channel using the paper airplane button.
7
Your new care channel has been created in the selected patient file.
In patient file, in desired care channel, click discussion thread addition icon.
3
At this stage, you can modify participating teams, but not individual participants.
Click Modify.
4
Select team to remove.
Here, the doctor team is grayed out because the message author is part of it and therefore cannot remove themselves as a participant.
It is important to understand that teams you remove from the discussion will not be notified but will still have access to the thread content in care channel.
5
This is what your creation page will look like if you have modified participants.
You can add message of your choice, a title, and content before sending by clicking arrow-shaped send button.
2
At this point, you must activate the presence of the patient, responsible persons (caregivers), or observers.
In the example below, the presence of the patient is activated.
3
You can now invite the patient. Click on Invite New Member under the Patient section.
4
Fill in the requested information.
You will then have the choice between Generate a Secret Code for the Guest (requires no additional action from you) or send a security question and answer (you must then provide a question and answer, similar to a bank transfer).
Once the form is completed, click on Invite by Email.
5
Enter the email address of the patient (or caregiver).
Make sure you do not make any typing errors!
Then select Invite to Patient Team.
6
There is an envelope next to the patient's name and the dot in front of the name is grayed out, which indicates that they have not yet accepted the invitation.
Repeat the same actions if you want to invite other responsible persons or observers to the patient's file.
7
When they have joined Braver, the envelope will have disappeared and their avatar will be colored, as shown in the example below.
2
Click on the participant avatars at the top right.
3
To add an individual participant (not a team), click here.
4
Select the desired participant. If they do not appear automatically, search for them using the search bar.
5
Click Add to Discussion, then confirm your choice.
If you are not part of a team, or if you do not have the required permissions to view this tab, you will not have the option to access this page.
Also, it is important to note that Braver logs access to theseTeam Threads. Authorized persons in your organization can therefore produce access audits as needed.
Step by Step
1
Select the Team tab.
2
Select team threads, then the discussion that interests you.
3
You now have access to the content of the discussion thread.
If needed, you can join the discussion.
Click on the Settings tab.
3
Select Unavailability Period, where you can configure a period of unavailability during which you will not be notified. This will also leave a clear trace for users who want to reach you.
4
Activate unavailable mode using the switch.
5
Indicate the date and time of your return to work.
Then select the checkmark at the top right to save your choice.
6
If someone wants to invite you to a discussion, they will clearly see that you are unavailable.
Click on the Settings tab.
3
Under Security, select Two-Factor Authentication.
4
By default, your two-factor authentication is sent by email. If you want to receive it by SMS, select this option.
5
If you have no phone number associated with your account, select Add a Phone Number.
6
Enter your number and select Create.
7
You will then receive a 6-digit confirmation code. Enter it in the appropriate field, then click Validate.
2
Click the button to access participants.
3
Here you can see that in the doctors team, Emilio is assigned.
Only one person can be assigned per team.
4
Emilio could unassign himself by clicking on the three small dots, then clicking "Unassign".
On mobile, long press on Emilio to access the menu.
5
To assign yourself, access the same menu and click "Assign me as responsible".
6
To assign another colleague, access the same menu and click "Assign as responsible".
To leave the meeting, click on the red phone.
Step-by-Step
1
When receiving a conference call, if you are working on a computer, you will receive a notification indicating a new message in the corresponding discussion, and then find a button to join the call.
2
To leave the meeting, click on the red phone.
Step-by-Step
1
Access your profile via your avatar at the bottom of the screen.
2
Select Add Profession. Here you can see that the profession of General Practitioner was already validated by the Braver team (see orange box).
3
Fill in the necessary fields to add your profession.
4
Then click the checkmark at the top right to save your profession.
5
A confirmation message will appear on the screen.
To be validated and have access to communication with all network members, regardless of your workplace, check your emails and send the requested proofs.
To initiate a new discussion thread with patient or caregiver, you must find a care channel where they are located.
In the example below, we see two care channels, and the orange box shows that only the second one includes the caregiver. We could then click on the discussion thread creation icon to quickly create a new discussion thread in the right place.
2
You can modify the default participants of the discussion thread by clicking on Modify.
3
Here we see that the pharmacist team was not included in the thread you were about to create.
In the current state, pharmacists will not be notified but can consult the thread if needed.
Check the corresponding box if you want to add them.
You cannot remove your own team.
It is also impossible to remove the patient and their caregivers from the discussion.
4
Click on the back arrow at the top left to return to discussion thread creation.
5
Enter a message, a title if needed, then send the discussion with the button at the top right.
6
Your new discussion thread now appears in the Social Worker care channel in Mr. Lachance's file.
7
On the Home page, under the Active Threads tab, you can quickly recognize a discussion thread including a caregiver thanks to the green squares next to the date.
If a patient were part of the care channel, the square would be pink.
On your mobile device, go to yourSettings.
2
Go to the "Notifications" section
3
Find the Braver application.
4
Turn on the switch toAllow Notifications.
Make sure the 3 display options are selected.
Step by Step
1
On your mobile device, press and hold the Braver application icon and tap the information icon (i).
2
You will be in the Braver application settings page. Go to the "Notifications" section.
3
In the notifications tab, make sure notifications are allowed with these settings.
4
Another method to ensure notifications are active is to go to device settings.
5
In settings, click onNotificationsand go to the list ofApplication Notifications.
6
At this point, make sure the Braver application switch is enabled.
If you have never used Braver independently or in a third-party software, choose the option "I do not have a Braver account yet".
2
You will be asked to confirm that you really want to continue without associating an existing Braver account, as the action will not be reversible.
3
You will then need to set up a PIN.
This PIN will be useful, among other things, if you want to use Braver on a mobile device.
Click on the corresponding button.
Then enter and repeat your PIN.
4
Finally, you will need to accept Braver's terms of use.
Scroll to the bottom, then click on the acceptance button if you want to continue.
5
You're done! Your Braver account is now activated!
Access the care team of your choice.
2
The page of your care team is divided into 2 sections (see orange boxes)
Active Discussion Threads
Closed Discussion Threads
Note that each closed discussion thread is marked with a checkmark.
Click on the closed discussion thread that interests you.
3
You have access to the entire discussion and attachments (paperclip at top right), if applicable.
Note that the closed discussion thread displays the mention: The discussion thread has been closed and it is impossible to add content to it. (See orange box at bottom of screen)
Click on the Settings tab.
3
Select Availability Schedule. According to this schedule, your notifications will be paused until your return, when you will be informed of what you missed.
4
To modify your availability schedule, click on the dropdown menu to see the choices.
5
In this example, the user wants a custom work schedule.
6
For a custom schedule, indicate the hours during which you want to receive notifications for each day of the week.
7
Save your schedule in the top right corner.
On your mobile device, go to your Settings.
2
Go to the "Notifications" section
3
Find the Braver application.
4
Enable the switch to Allow Notifications.
Make sure the 3 display options are selected.
Step by Step
1
On your mobile device, press and hold the Braver application icon and tap the information icon (i).
2
You will be in the Braver application settings page. Go to the "Notifications" section.
3
In the notifications tab, make sure notifications are allowed with these settings.
4
Another method to ensure notifications are active is to go to device settings.
5
In settings, click on Notifications and go to the Application Notifications list.
6
At this point, make sure the Braver application switch is enabled.
Start a new discussion thread by clicking on the bubble on the home page.
2
Choose the type of discussion thread that suits you, then in the participants section, click Invite.
3
To invite a team, click on the workplace of the team in question.
4
Under the workplace name, click Add to Discussion.
5
Select the desired team.
6
Here we can see that the IPS team has been selected (see orange box).
Finish writing your message and send it by clicking here.
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
Click on the Settings tab
3
Select Availability Schedule. According to this schedule, your notifications will be paused until your return, when you will be informed of what you missed.
4
To modify your availability schedule, click on the dropdown menu to see the choices.
5
In this example, the user wants a custom work schedule.
6
For a custom schedule, indicate the hours during which you want to receive notifications for each day of the week.
7
Save your schedule at the top right.
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
Click on the Settings tab.
3
Under Security, select Two-Factor Authentication.
4
By default, your two-factor authentication is sent by email. If you want to receive it by SMS, select this option.
5
If you have no phone number associated with your account, select Add Phone Number.
6
Enter your number and select Create.
7
You will then receive a 6-digit confirmation code. Enter it in the appropriate field, then click Validate.
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
Select the Settings tab.
3
Under Security, select Change My Password.
4
Enter the new password, then repeat to ensure both passwords match.
The password should contain letters, symbols, and numbers.
5
When you are finished, click Save at the top right.
2
Click on the 3 small dots (web) or long press on the file (mobile).
3
Click on Pin Document.
A small red pin will appear next to the file.
4
If we return to view the care channel details, we can see our pinned file.
We can replace this version of the document with a newer version. To do this, click on the 3 small dots (web) or long press on the file (mobile).
5
Click on the option to update.
6
This will create a new thread to notify participants that a new version is uploaded. Write a message explaining the changes and complete the send.
7
In the care channel, we now see the latest version of the file.
To view previous versions of the documents, click on the 3 small dots (web) or long press on the file (mobile).
8
Click on Open File History.
9
You will then see all versions of the file in question.
Click pencil icon at top right of page.
3
Remember to save your modifications!
Accept an Invitation
Step by Step
1
In the email you received, click on the button inviting you to accept the invitation.
2
One of the following screens might be displayed
If this is the first time you are opening Braver, and Braver has never been opened on your device, you will see a screen like the following:
You can then choose the "Create a new account" option to continue to , unless you have already created a Braver account in the past (in which case you should choose the other option, and you will directly go to ).
If this is the first time you are opening Braver, but Braver has already been used by someone else on your device, you will see a screen like the following:
3
Follow the account creation steps
This step is only necessary if this is the first time you are using Braver.
You can for this purpose.
4
Enter the invitation secret code or answer the secret question
Depending on how the invitation was secured, you will either need to answer a security question or enter a 12-digit secret code (e.g., 1234-1234-1234).
If it asks for a secret code, you will find it under the invitation button in the invitation email you clicked on in .
Leave a Discussion Thread
Step by Step
1
Click on the circle showing participants, at the top right of your thread.
2
If you want to leave the discussion, click on the 3 small dots near your name, then click on Leave Discussion.
3
At this point, a record of your presence will be kept. You will appear as a participant who has archived the discussion on their side.
If you were the last nurse in the discussion thread and you leave, the message would return to the nursing team's triage box. A nurse colleague could then take over the discussion!
Find a Closed Discussion Thread
When a discussion thread is closed, it becomes an immutable artifact, but remains accessible and downloadable as PDF.
Step-by-Step
1
This is the team box. Closed discussion threads can be recognized by the hook on the right side of the excerpt.
2
If you click on it, you see the mention Collaboration was closed.
3
You can also find closed discussion threads by opening a patient file.
4
Here, I still have access to closed threads outside the channel.
5
Always in the patient file, I can select View details in a care channel to find its closed discussion threads.
6
There is a closed thread in this care channel.
7
Finally, under Network tab, select one of your contacts to see active or closed discussions with them.
8
They are accessible here!
Assign Myself to a Discussion Thread in Triage
Step-by-Step
1
Click on Team tab to access your team's triage box.
2
Select Triage to view the new message received by your team.
3
Click on the new message to open it. New messages are marked with a red circle and are highlighted.
4
You will need to choose Accept and Assign to respond yourself.
You can now reply to the discussion thread!
5
It will no longer appear in the triage box, but will be in your Active Threads under the Home tab.
Possible Actions in Audio and Video Calls
Once in the conference call, several actions are available to you.
By clicking on the microphone, you can open or close your microphone. And by clicking on the small arrow to the right of the microphone, you open the microphone and speaker menu; this allows you to choose the desired microphone and speakers.
By clicking on the camera, you can open or close it. And by clicking on the small arrow to the right of the camera, you open its menu; this allows you to choose a background or flip your video.
Share your screen by clicking on the screen with the arrow. You will then need to choose whether you want to share a tab, a window, or the entire screen.
By clicking on the photo, you can activate or deactivate the display of a background.
Teams
To ensure information continuity!
To better understand concepts related to teams, do not hesitate to consultdocumentation.
Start by navigating to your profile at the bottom of the screen.
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
From here, you can modify your profile photo visible to other users
Manage Discussion Thread Participants
Step-by-Step Guide to Adding a Participant from Workplace
1
Click on the participant circle at the top right of your thread.
Accept Invitation to Join Care Team on Braver
Step-by-Step
You can create your account on a mobile device (phone or tablet) or a computer. You may have received an invitation by SMS or email.
1
Create a Care Channel with Patient and/or Caregiver
Step by Step
1
To create a care channel, click Create Channel.
Get Started Here
In this section, you will find a tutorial bank in the form of videos and step-by-step guides that will help you familiarize yourself with each of Braver's features.
Essential Tutorials to Get Started
To accept the invitation to join your care team on Braver, .
Set Unavailability Period
Step by Step
1
Start by navigating to your profile at the bottom of the screen.
You can then choose the "Create a new account" option to continue to step 3, unless you have already created a Braver account in the past (in which case you should choose one of the other options, and you will directly go to step 4).
If you have already created your account in the past with the same email address as the invitation, but your session is not already active on your device, you will see a screen like the following:
In this case, you should enter your password and in the next step, the security code you will receive by email or SMS, in order to proceed to step 4.
If you have already created your account in the past with the same email address as the invitation, and your session is already active on your device, you will see a screen like the following:
In this case, you should simply enter your PIN to proceed to step 4.
If you want to add an individual participant, click Add + to the right of Individual Participants.
3
You can search for a participant by finding their workplace. Use the search bar at the top if needed. Click on the workplace.
4
Once in the correct workplace, click on the team in which the participant is involved.
5
Click on the right person.
6
Click Add to Discussion.
7
The new participant is now added and is classified under the correct team. If there is an envelope next to their name, it means they have not yet joined the discussion.
Step-by-Step Guide to Adding a Participant by Searching Their Name
1
Click on the participant circle at the top right of your thread.
2
You can use the search bar to look for a specific contact.
Remember to activate the Contacts filter, otherwise only workplaces will be displayed.
3
Select the participant you want to add to the discussion thread.
4
Click Add to Discussion.
Step-by-Step Guide to Adding a Team
1
Click on the participant circle at the top right of your thread.
2
To add an entire team so that the message lands in their triage box, click Add + near Teams.
3
Select the workplace where the team is located.
4
Under the workplace, click Add to Discussion.
5
At this point, you are offered the teams you can add to the discussion. Select the team of your choice to add it.
In the email you received, click the button to accept the invitation.
📱If you were invited by SMS, click the secure invitation link.
2
Is this your first time opening Braver? Select Create a new account.
Is your screen showing something different? Click here.
3
Choose a password and repeat it. Then select Create my account.
📱If you were invited by SMS, also fill in the email field. We'll send you a code to confirm your email address. (See next step)
4
📱If you were invited by SMS, retrieve the 6-digit security code from your email and enter it in the text field.
5
Accept the terms of use. Scroll to the bottom of the page to accept.
6
Set up a PIN to easily unlock your app. Click on Configure.
7
Create your PIN and repeat it. If you're on a computer, skip to step 10.
8
📱If you're on a mobile device (phone or tablet), download the app to continue.
9
📱If you're on a mobile device (phone or tablet), log in with your email and password.
10
You're now in Braver!
Other Cases
First Case
If this is the first time you are opening Braver, but Braver has already been used by someone else on your device, you will see a screen like the following:
Next, select the "Create a new account" option to proceed to step 3. If you already have a Braver account, choose your name or select "Use an existing Braver account" to skip ahead to step 10.
Second Case
If you have already created your account in the past with the same email address as the invitation, but your session is not already active on your device, you will see a screen like the following:
In this case, you should enter your password in order to proceed to step 10.
Third Case
If you have already created your account in the past with the same email address as the invitation, and your session is already active on your device, you will see a screen like the following:
In this case, you should simply enter your PIN to proceed to step 10.
2
Give the channel a title.
This title will appear as the care team from the patient's perspective.
3
Once you have given your care channel a title, you can add participants to the channel.
These participants will have access to all discussions in the care channel.
In the example below, the patient is added to the channel. Responsible persons will also be added.
4
You can now invite other healthcare professionals by clicking Invite.
5
After writing your first message, click the paper airplane to send it.
6
In the newly created care channel, you can see that a patient (pink square) and a responsible person (green square) participate in this care channel along with two clinicians.
To verify if the patient and responsible person have joined Braver, click View Details.
7
Then click on the participant avatars at the top right.
8
To see if patients and caregivers have joined Braver, click View Details near the title Patient and Caregivers.
9
Here you can see that the patient is Thomas Duclos and the responsible person in his file is his wife, Mrs. Duclos. There is no envelope next to their names, which means they have activated their Braver account and can chat with you!
On a mobile phone, you must tap the gear icon at the bottom of the screen.
2
Click on the Settings tab
3
Select Unavailability Period, where you can configure a period of unavailability during which you will not be notified. This will also leave a clear trace for users who want to reach you.
4
Activate unavailable mode using the switch.
5
Indicate the date and time of your return to work.
Then select the checkmark at the top right to save your choice.
6
If someone wants to invite you to a discussion, they will clearly see that you are unavailable.
Mark a Discussion as Unread
Step-by-Step
1
Choose the discussion thread you want to mark as unread.
Add a File, Photo, or Video to a Discussion Thread
Step-by-Step
1
In a discussion thread, you can click on the "+" symbol or paperclip icon to add an attachment.
2
On computer: Click on three small dots
On mobile and tablet: Long press on discussion thread
2
Then click on Mark as Unread
3
The message now appears as if you have not opened it!
If you are on a computer, click "Attach File" to add an image or any other documentation in PDF, DOC, or MP3 format.
3
If you are on a mobile device (phone or tablet), after clicking the "+" symbol, you will also have options to Take a Photo or Capture a Video.
A photo or video taken via Braver will not appear in your device's gallery.
4
To finish, press the purple arrow to ensure your photo, video, or attachment is sent.
Modify Password
Step-by-Step
1
Select the badge with your photo or initials to access your profile, then click on your name.
2
Select the Settings tab.
3
Under Security, select Change My Password.
4
Enter the new password, then repeat to ensure both passwords match.
The password must contain letters, symbols, and numbers.
5
When finished, click Save in the top right corner.
Reset Password
If you have forgotten or lost your password, you can reset it using the method below.
Step by Step
1
During your login attempt, click on Forgot Password?
2
Fill in the requested fields. You will need to enter a new password and validate it by entering it a second time.
Then, select Reset Password.
The recovery code was sent to you by email when your account was created (and is replaced each time you reset your password).
Close and Export Discussion Thread as PDF
Who can close a discussion?
The person who started the discussion
So, if you have not deleted it and placed it elsewhere, it should still be in your emails.
All members of their team
All members of their organizational unit (if applicable)
Step by Step
1
Click on the 3 small dots of the discussion thread you want to close.
2
Select "Close for Everyone".
3
Confirm that you have finished.
There you go, your discussion thread is closed! It becomes an immutable artifact, but still accessible.
4
To export a discussion thread as PDF, select the closed discussion.
When a discussion is closed, it displays a checkmark to its right (see orange box).
Then click on the 3 small dots at the bottom right of the discussion.
Select Export as PDF. A window will open for you to save it in the right place.
