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Whether you are just starting to use Braver, an experienced user who wants to go further, or stuck with a problem, you are in the right place!
Use the search bar at the top of this page to search for content or ask a question to the intelligent search engine!
If you want to stay in touch with our updates, you can !
The Braver platform offers a unique network for all healthcare professionals. They can become members of the Braver network independently, meaning it is not necessary for the organization they work for to be a member of the network.
Each healthcare professional can create their own detailed profile, which will allow them to be visible on the network and thus be able to be contacted by other professionals. The detailed profile presents the professional's occupation, degrees, specific skills, workplace, and contact information.
Organizations in the Braver network can include any entity that:
Requires the sharing or centralization of information from a common patient database
Groups more than one healthcare network professional, who can display their affiliation with it
Can be authorized to confirm that a member is indeed a qualified healthcare professional
Includes among its members staff who are not healthcare professionals
A Braver user can be a member of one or more distinct organizations. Thus, an administrative member of an organization invites other Braver members to join the organization, and they receive one or more applicable roles.
A Braver user who is a member of multiple organizations can only have one active organizational context at a time.
Thus, the channels or patient files they have access to at any given time are always those of a single organization at a time, and the identification of this active organization is visually evident in the application.
A Braver user may not be a healthcare professional if they are explicitly invited into a or an organization.
This page offers you different ways to get help when you need it.
Use the search bar at the top of this page to search for content or ask a question to the intelligent search engine!
And if you need to know the technical details for a deployment
Braver is a clinical communication tool adapted to the healthcare field, but transversal to the entire ecosystem, meaning it can be used in hospitals, in the community, or in private settings. Here are some examples of use cases:
Home hospitalization trajectory or remote follow-up (e.g., post-surgery)
Intra-hospital interprofessional communication
Coordination of care teams in long-term care or intra-hospital to improve hospital flow
Virtual meetings with the patient and/or caregiver
Information exchange with patients, families, and/or caregivers
Communication between GMF (Family Medicine Groups) professionals and community organizations
Your profile allows your colleagues to easily recognize you when they want to contact you. The elements that can be part of your profile are:
A photo
A title (e.g., "Dr.")
A biographical text
A phone number (visible only to your friends)
Your profession(s) (visible only once they are validated)
Your workplace(s)
Feel free to consult to quickly see how to configure your profile.
Notifications in a communication tool like Braver are crucial. Missed notifications can negatively impact the quality of care, and too many unnecessary notifications lead to fatigue and desensitization of the healthcare worker. The right balance is necessary!
In Braver, you have several tools to help you avoid being overloaded with notifications and to indicate to your colleagues when you are available.
When you set an availability schedule in Braver and a colleague tries to reach you outside of this schedule, they see a yellow dot next to your name, indicating that you might not respond.
The availability schedule means that you will be available to collaborate during a defined period, so your contacts will know they just have to wait until you are available again.
The availability schedule follows a defined recurrence to minimize the configuration needed on your part.
When you set an unavailability period and a colleague tries to reach you during this period, they see a red dot next to your name, indicating that you are unavailable until a certain date and time in the future.
Feel free to consult to quickly understand how to configure notification controls.
Since Braver is a cloud platform distributed on the web and via App Store (iOS and iPadOS) and Play Store (Android) application stores, we distribute updates automatically to all our users at the same time, as soon as our quality control process is completed.
In order to be notified in advance of updates, for example to prepare if it is relevant to you, we offer email notifications.
You can decide to subscribe to our update mailing list or unsubscribe at any time, all on your own.
Subscription for UpdatesUpdates that represent both important new features and minor improvements will always be published on the .
In the case of important new features, we will send an email notification and a article at least four (4) weeks in advance, referring to one or more publicly accessible guides. This will allow you to communicate relevant changes to your team as needed.
In the case of minor application improvements, we will send an email notification and a article at least one (1) week in advance, referring if relevant to one or more publicly accessible guides. This will allow you to communicate relevant changes to your team as needed.
In the case of bug fixes, we will send an email notification as soon as the update is published and available to users.
To view, create, or modify patient files, you can use the "Patients" tab.
The With active threads filter shows you the patients for whom there are currently ongoing threads that concern them. If you are part of a team and have the permissions to see the discussions that other team members have regarding patients in your organization, you will also see these patients here.
The Where I participate filter is only visible if you are part of a team and have the permissions to see the discussions that other team members have regarding patients in your organization. It serves to show only the patients for whom there are discussion threads or care channels where you have been personally involved.
The button to create a new patient file is located at the bottom right.
The search bar allows you to find patient files that you have created or that have been created in your organizational unit (if you are part of an organization).
Feel free to consult to quickly understand how to use patient files.
As healthcare organizations, you may be required to keep a record of all important activities of your organization's members regarding their access to patient health data.
Braver automatically collects read accesses performed by members of the organization to all information for which your organization is the custodian. Braver also automatically collects actions of creation and modification of information, as well as any communication actions performed on the platform.
For a complete list of items captured in the audit logs, refer to the page .
Audit logs do not store the content of the action performed (e.g., the specific details of a patient consulted). They only store metadata about the action, dates, and references:
The type of action: Creation, modification, deletion, etc.
The type of entity: Patient, Discussion thread, Care channel, etc.
The identifier of the actor (the user or service account in the case of automations)
The identifier of the entity subject to the action (e.g., the patient consulted, the discussion thread created, etc.)
Currently, logs are retained indefinitely and can never be deleted. In the future, you will be able to specify a retention period for these logs.
There are several ways to create your Braver account
If you use Braver integrated into another software (e.g., Leomed or Gustav), your account will be created the first time you activate the Braver bubble in that software. Here is how it works.
If you accept an invitation to join Braver for the first time, whether by an invitation from your healthcare organization or by an invitation from a colleague in the network, your account creation will be done by following the steps presented to you. Here is how it works.
If you create an account completely independently, you will be asked to provide some information about yourself, and then you will be asked to prove your right to practice. Here are .
If you later wish to delete your account, you can do so easily . But be careful! Account deletion is irreversible!
If you need additional documentation from us, please do not hesitate to .
A healthcare professional or an organization can invite the patient or external collaborators who are not part of the Braver network but are still involved with the patient (e.g., parents, caregivers) to communicate and exchange information.
A patient or caregiver is always invited from one or more patient files
To communicate with them, care channels are created, specifically inviting them
These care channels gather all the information exchanged with the patient and their caregivers in a way that distinguishes them from other interprofessional exchange channels, helping to avoid errors
Feel free to consult to quickly understand how to communicate with patients and caregivers.
In Braver, you can easily call your contacts in a discussion thread (here is how) or from the profile of a friend in your network.
These contacts can include patients or caregivers, as well as professional colleagues or members of your organization.
When a call is initiated, the other users invited to the call will see their mobile device ring like a phone call and can answer with or without the camera activated (see how).
When you are in a call from the web application, you can set a background image and share your screen if needed.
Feel free to consult our dedicated guides to quickly understand how to use audio and video calls.
Care channels are secure spaces shared between multiple parties (healthcare professionals, , and possibly the ) where participants can create discussion threads and upload documents, multimedia files, and forms.
Feel free to consult to quickly understand how to use care channels.
Security is a central aspect of Braver's DNA. No clinical communication solution on the market goes as far as Braver to protect exchanged information.
An organizational unit helps you separate sections of your organization so that members assigned to them are only granted access to the resources of the relevant sections.
Access to the following resources can be segmented using organizational units:
Patient identifiable information
A user can be invited into an organization as a , user, or both.
Adding a user to an organization is done by inviting them into an .
The first time they are invited in this manner into a given organization, they receive an email inviting them to accept the invitation (possibly by completing the creation of their account). If, subsequently, they are invited into another unit of the same organization, they will not need to do anything and will not receive an email invitation.
To make usage as simple as possible and minimize support interventions without compromising patient information security, we recommend distributing devices provided by the organization to patients so that they are managed remotely using solutions such as or . These tools help enforce certain security policies on the tablet and automatically install the latest version of the Braver app.
When deployed in this manner on a properly configured iOS device, the Braver app can be activated to store the user's (patient's) login information so that only the native device unlock (via facial recognition, fingerprint, or PIN) is required. This means the user only needs to unlock the device and open Braver, and the app will be presented as already unlocked. This greatly simplifies the task for the user as they do not need to remember multiple security codes.
The recommended tablets for this simplified activation mode are all iPad or iPhone models manufactured since fall 2020 (starting from the 8th generation iPad).
In this section, you will find an overview of Braver concepts to help you better understand the platform and get the most out of it!
When creating a discussion thread, you can include individuals and teams. Proper configuration of teams allows Braver to notify the right people at the right time.
Feel free to consult to quickly understand how to use teams.
The content of each patient file is separately encrypted with an AES key that can only be decrypted by a private key held by the owner of this patient file (a user or an organizational unit).
Each message shared in a discussion thread is signed with the author's key and frozen in the thread's history, allowing us to guarantee that a discussion thread has not been artificially shaped or modified in an unauthorized manner.
Data preserved on the mobile device used by a user is all encrypted at rest with an AES key stored in the hardware security module provided by iOS and Android devices. No data is preserved in a web session.
Mobile and web sessions auto-lock after a certain period of inactivity and require the user to unlock with a PIN or biometric recognition.
Every interaction with Braver's cloud infrastructure is systematically verified against the user's permissions and recorded in an audit log.
Feel free to consult our dedicated guides to quickly see how to configure security elements of your account.
Any user login on the platform requires two-factor authentication. By default, the one-time code is sent to the account's primary email address, but it is possible to configure Braver so that these codes are sent by SMS.
When creating an account, a recovery code is created. This code is sent by email and must be kept in a safe place in case the password is forgotten or lost.
A new recovery code can be created and sent again if this code is also lost.
A PIN allows unlocking a previously activated session on a device (private or shared). This PIN is created during account creation and can be recreated at any time.
If the PIN is entered incorrectly 5 times, the session is immediately erased from the used device.
If the PIN is forgotten, you can delete your session and log in again with your email address and password, then with the one-time code received by email or SMS. Once the session is open, you can immediately change your PIN before your session locks.
Details of users who are members of an organizational unit
Workplaces (only the permission to manage workplaces, as their details are public on the Braver Network)
Discussion threads and care channels (see the yellow section below for a clarification in this regard)
Access to discussion threads and care channels is additionally controlled using teams.
Two members of the same organizational unit will only see the same discussion threads or care channels associated with a given patient if they also have access to the same team (with the correct permissions).
Organizational units are organized hierarchically so that one unit is "under" another organizational unit, its "parent" unit.
A unit can have multiple "child" units (all those for which it is the "parent" unit), and multiple "descendant" units (all those for which it is the "parent", "grandparent", etc.).
When a user is granted roles and permissions in an organizational unit A, they also have the same roles and permissions in all the descendant organizational units of unit A.
In many cases, no. An organization initially includes a "root" unit (which cannot be deleted) and for most small organizations, this unit is sufficient.
However, if your organization includes multiple sites where distinct employees work, where different administrators have responsibilities specific to different sites, and where distinct patients are followed or treated, organizational units can help you implement appropriate access controls for each.
A team can also have a triage box, which allows inviting the team into a discussion thread without knowing exactly who should intervene. The triage box also allows a team member to withdraw from a discussion by sending the discussion back to triage so that another member can take over.
Even if several members with distinct responsibilities (e.g., a clinical nurse and a doctor) generally need to share the same information, it is still strongly recommended not to group them into the same team.
The product is designed to optimize the routing of notifications so that, for example, a message that should notify the nurse should not notify the doctor.
Rather than putting people with different responsibilities in the same teams, it is recommended to get into the habit of explicitly inviting other relevant people into the discussions where they are required, or to use care channels when there are recurring needs for inter-team sharing.
For this mode, only iOS and iPadOS are supported, and we recommend at minimum the following devices for their increased security:
iPhone XS and XS Max
iPad Air 3
iPad mini 5
8th generation iPad
The date and time when the action was performed
A user is considered "professional" if they have access to the Braver communication application to interact with other users using discussion threads and care channels.
To have this type of access on behalf of the organization, the user in question must be part of at least one team as a participant or team manager.
A user is considered administrative (or simply an administrator) if they have access to the administrative console.
To have this type of access for a given organization, the user in question must have the Admin role for at least one of the organization's organizational units.
If you include an individual who is a member of a team, their team is also added to the discussion thread, and the invited person can invite other members of their team to join the discussion thread as needed.
These teams are made up of members who share communication management.
A workplace can gather different teams.
Team grouping is mostly based on professions (e.g., "nursing" gathers all the nurses on a floor, "physiotherapy" gathers all the physiotherapists in a clinic, etc.), but administrators can use any basis to build a team.
If you are a team manager, you have access to all discussions involving the team, even if another member of your team participated in the discussion.
As a team manager, you will be able to add yourself to any team discussion thread, assign another team member as needed, and remove the team from a discussion thread.
You will also have access to your team's triage box and will be notified (according to your availability schedule) when a new discussion is deposited there.
It is quite common for a team to consist only of managers, especially if all members are interchangeable in their roles.
If you are a participant rather than a manager, you will only have access to the team's discussion threads in which you have been assigned or added.
You will still be able to invite another colleague from your team to a discussion thread, for example, to replace you or to ask for their opinion.
When a team receives a message, the team members who have the role of manager can participate in the discussion, include other participants, and even assign a responsible person.
These files collect all exchanged information as well as the consents obtained from patients to carry out these exchanges within secure channels.
To preserve confidentiality, the patient files held by professionals or organizations are not themselves shared during collaboration with other stakeholders. However, nominative information is indeed shared to simplify the process. Each person has their own file and thus their own perspective of the patient's information, to the extent of what they can access.
The patient files of an organization can be aligned and/or synchronized with a centralized patient index to ensure continuity of information and proper referencing.
When this activation mode is used, preparing a tablet for an admitted patient involves the following three steps:
Reset the tablet to erase any settings or history from the previous patient
Install the Braver app and the support shortcut on the home page
Activate the patient or caregiver account (e.g., by scanning the QR code in Leomed).
To minimize risks associated with potentially unsecured or unstable WIFI networks at the patient's residence, it is recommended to use the cellular network (LTE, 4G, or 5G).
Also, to avoid accidental disruption of cellular service when resetting the tablet between patients, we recommend using a SIM card rather than eSIM (we have seen clients experience issues such as losing their eSIM activation during tablet reset, causing tablet downtime and reactivation fees with the service provider).
Thus, the simplest and most reliable option for now is to use a "multi-provider" SIM card that will automatically switch to the antenna offering the best coverage and signal based on the patient's residence location.
Care channels allow reaching the entire care team with a single click, without having to add all participants one by one.
For example, under a patient's file, you might find the "Prescriptions" care channel that includes the doctor, nurse, and pharmacist of the patient. All discussions about prescriptions will be grouped in this care channel.
Discussions created in a channel can include all members of the care team or a subset of it. This allows notifying the right people without disturbing others while ensuring they still have access to the shared information.
Communication with a patient or a member of their entourage is done by inviting them into a care channel.
All information exchanges on the platform are done through discussion threads (and through direct messages with friends, but these are not covered on this page).
Discussion threads can include messages (text, voice, and video), files (photos, videos, or documents). A thread can be closed when it is considered finished, making it immutable.
Feel free to consult our dedicated guides to quickly understand how to use discussion threads.
When you are invited to a discussion thread by a colleague outside your organization, you will have the option to accept or decline the discussion. If you decline, the discussion thread will disappear completely and cannot be retrieved. The sender will also see that you have declined.
If you accept the discussion thread, you can start exchanging messages or content.
You can later leave the discussion thread when you consider it appropriate, which will make it disappear from your . However, it will still be accessible in relevant places (e.g., colleague's profile, patient file, etc.).
A clinical discussion thread is linked to a patient. It is a discussion you can have with a person or a team.
You can start a clinical discussion thread in a care channel or outside a channel. help you group discussion threads under the same theme and automatically add the required people to the discussion.
A non-clinical discussion thread is not linked to a patient. It is a discussion you can have with a person or a team.
If the discussion evolves and you see that it would be better to associate it with a patient, it is possible to do so.
The Active Threads tab in the Home tab shows you all the discussion threads where you are active and that are not closed. This includes both clinical and non-clinical discussion threads.
Thus, if you leave a discussion thread or if it closes, it will disappear from this list.
If someone writes something you haven't seen yet and the discussion closes immediately after, you will still see it in this list to allow you to see the message you haven't seen yet. After that, it will disappear from this list.
If you navigate to the profile of a colleague with whom you have had discussions (here's ), you will find the list of discussion threads where you and this colleague have participated, which will include all the history of clinical and non-clinical threads, open or closed.
If you navigate to a , you will find among other things the entire history of discussion threads attached to it, open or closed.
Clinical discussion threads concerning patients can also be found in care channels. In these cases, you will find them by navigating in the care channel.
A workplace represents a physical location where practitioners work.
Workplaces on the Braver Network allow users to find the right people or the right teams of professionals to communicate with them using discussion threads or care channels.
Users will automatically see in their Network the workplaces they are associated with, making it easy to find their colleagues.
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https://embedder.braver.devEach audit entry captures the essential information to answer the fundamental audit questions:
Who? (actor_id)
What? (action)
On What? (target + scopes)
Where? (group_id)
When? (timestamp)
This structure allows complete traceability of actions performed in the system, with sufficient context to precisely understand what happened.
idUnique identifier of the audit entry
Allows unique tracing of each audited action
group_idIdentifier of the organizational unit in which the action was performed
Allows contextualizing the action within its organizational scope
actor_idIdentifier of the user who performed the action
Answers the question "Who did the action?"
targetType of resource concerned by the action
Indicates on what type of object the action was performed (patient, discussion, file, etc.)
Answers the question "On What?"
scopesDetailed context of the action with specific identifiers
Contains precise references of the objects involved (patient_id, discussion_id, etc.)
Allows exactly identifying the scope of the action
actionType of action performed (creation, reading, modification, etc.)
Answers the question "What action?"
timestampPrecise date and time of the action
Answers the question "When?"
CREATE: "Patient file creation"
READ: "Patient file consultation"
UPDATE: "Patient information modification"
DELETE: "Patient file deletion"
CREATE: "Discussion creation"
READ: "Discussion consultation"
UPDATE: "Discussion modification"
DELETE: "Discussion deletion"
CREATE: "Care channel creation"
READ: "Care channel consultation"
UPDATE: "Care channel modification"
DELETE: "Care channel deletion"
CREATE: "File addition"
READ: "File consultation"
UPDATE: "File modification"
DELETE: "File deletion"
CREATE: "Form creation"
READ: "Form consultation"
UPDATE: "Form modification"
DELETE: "Form deletion"
CREATE: "Form instance creation"
READ: "Form instance consultation"
UPDATE: "Form instance modification"
DELETE: "Form instance deletion"
CREATE: "Caregiver account creation"
READ: "Caregiver profile consultation"
UPDATE: "Caregiver profile modification"
DELETE: "Caregiver account deletion"
CREATE: "Work team creation"
READ: "Work team consultation"
UPDATE: "Work team modification"
DELETE: "Work team deletion"
CREATE: "Invitation creation"
READ: "Invitation consultation"
UPDATE: "Invitation modification"
DELETE: "Invitation deletion"
CREATE: "Organizational unit creation"
READ: "Organizational unit consultation"
UPDATE: "Organizational unit modification"
DELETE: "Organizational unit deletion"
CREATE: "Establishment creation"
READ: "Establishment consultation"
UPDATE: "Establishment modification"
DELETE: "Establishment deletion"
CREATE: "User role creation"
READ: "User role consultation"
UPDATE: "User role modification"
DELETE: "User role deletion"
CREATE: "Member addition to group"
READ: "Group member consultation"
UPDATE: "Group member modification"
DELETE: "Member removal from group"
CREATE: "Audit entry creation"
READ: "Audit entry consultation"
LIST: "Audit entry list consultation"
EXPORT: "Audit data export"
This form allows you to register for the update information mailing list, or unsubscribe at any time.
EXPORT: "Patient data export"
EXPORT: "Discussion export"
INVITE: "Invitation of a new caregiver for a patient"
INVITE: "Invitation of a new member in an organizational unit"
A permission is a unit combining an action and a target
For example, "Create a workplace"
A role groups a series of permissions
A user can be granted a role for a given
Braver inherently includes some basic roles to minimize management needs, but it is possible to configure permission combinations into roles to meet specific organizational requirements.
Admin: This role allows the user to administer all aspects of Braver in the administrative console. However, this role is not sufficient to participate in discussion threads.
Member: This role allows viewing other members of their organizational unit.
Team Manager: This role allows viewing all discussion threads and care channels where their teams have been involved, as well as viewing and managing patient record identifying information.
Patient and Caregiver Manager: This role allows managing patient and caregiver users associated with patient records in the organizational unit.
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Manage
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View
patient.profile
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Search
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Export
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In the Network tab of Braver, you will find your network. This network is yours, meaning you are the only one who can see what you add to it, and it allows you to easily access the people or teams you work with most frequently, so you can quickly communicate with them.
Feel free to consult our dedicated guides to quickly understand how to use the network.
To add workplaces and people to your network, you must first find them.
The search tool at the top of the page allows you to find other employees of your organization, as well as other healthcare professionals and workplaces in the Braver Network.
To find healthcare professionals outside your organization, you must have a validated profession.
Your profession can be validated in two ways:
Another Braver user with a validated profession invites you to the network. Here is and .
Once you have found the people or workplaces you want to keep handy, click the Add to my directory! button.
If you are part of an organization on Braver, you will immediately see your workplaces in your network. By navigating through these, you will see your teams of colleagues and can add some of these colleagues to your directory to make them even more accessible if relevant.
If you are not part of an organization on Braver, you are still invited to identify your workplace by finding it on the Network or creating it. This will allow your colleagues on the network to find you if needed.
It is possible to ask colleagues to be "friends" on Braver. If you are invited to be a friend by one of your colleagues, you will receive a notification.
When you are friends with another Braver user,
You have access to a private place to chat with this person, called direct messages. No one else but you and your friend can access the information exchanged there.
If you share your phone number in your profile, your friend can call you directly with one click.
You and your friend can start a Braver audio or video call with each other at any time.
When you add a professional to your directory, they are not notified.
Here is how to add people to your directory. Adding workplaces works the same way.
If you invite a colleague to be a friend, they will also be added to your directory immediately and will be notified of this request.
You add a profession to your profile and provide proof to the Braver verification team. Here is how to add a profession to your profile.