This page shows you how to invite users, either with a video or a step-by-step guide.
Access the admin console
Click on the corresponding item in the left menu
Click on the add button at the bottom right
Enter the information
Enter the first and last name
Enter the email address
Select applicable roles and permissions
Select the team where the user will be located
By selecting Participant so the person is part of the team as a participant in discussions and care channels
By selecting Triage so the person has access to the team's triage box (if relevant)
To better understand the concepts related to users, feel free to consult the documentation.
This page shows you how to cancel or resend an invitation, either with a video or a step-by-step guide.
Access the admin console
Click on the Invitation sub-tab located in the main Users tab
Click on the three small dots on the right side of each line to display the menu allowing you to
Resend an invitation
Cancel an invitation
This page shows you how to invite users, either with a video or a step-by-step guide.
Access the admin console
Click on the corresponding item in the left menu
Find the user in question and click on them
Modify Permissions
Remove or add a permission by checking the appropriate box
Click the Save button
