To promote patient engagement!
To better understand the concepts related to patient or caregiver communication, do not hesitate to consult the documentation.
Start by accessing the patient's file.
Then click on the character icon at the top right of the file.
At this point, you must activate the presence of the patient, responsible persons (caregivers), or observers.
In the example below, the presence of the patient is activated.
You can now invite the patient. Click on Invite New Member under the Patient section.
Fill in the requested information.
You will then have the choice between Generate a Secret Code for the Guest (requires no additional action from you) or send a security question and answer (you must then provide a question and answer, similar to a bank transfer).
Once the form is completed, click on Invite by Email.
Enter the email address of the patient (or caregiver).
Make sure you do not make any typing errors!
Then select Invite to Patient Team.
There is an envelope next to the patient's name and the dot in front of the name is grayed out, which indicates that they have not yet accepted the invitation.
Repeat the same actions if you want to invite other responsible persons or observers to the patient's file.
When they have joined Braver, the envelope will have disappeared and their avatar will be colored, as shown in the example below.
To contact a patient, you must go through a care channel in their patient file.
To initiate a new discussion thread with patient or caregiver, you must find a care channel where they are located.
In the example below, we see two care channels, and the orange box shows that only the second one includes the caregiver. We could then click on the discussion thread creation icon to quickly create a new discussion thread in the right place.
You can modify the default participants of the discussion thread by clicking on Modify.
Here we see that the pharmacist team was not included in the thread you were about to create.
In the current state, pharmacists will not be notified but can consult the thread if needed.
Check the corresponding box if you want to add them.
You cannot remove your own team.
It is also impossible to remove the patient and their caregivers from the discussion.
Click on the back arrow at the top left to return to discussion thread creation.
Enter a message, a title if needed, then send the discussion with the button at the top right.
Your new discussion thread now appears in the Social Worker care channel in Mr. Lachance's file.
On the Home page, under the Active Threads tab, you can quickly recognize a discussion thread including a caregiver thanks to the green squares next to the date.
If a patient were part of the care channel, the square would be pink.
To create a care channel, click Create Channel.
Give the channel a title.
This title will appear as the care team from the patient's perspective.
Once you have given your care channel a title, you can add participants to the channel.
These participants will have access to all discussions in the care channel.
In the example below, the patient is added to the channel. Responsible persons will also be added.
You can now invite other healthcare professionals by clicking Invite.
After writing your first message, click the paper airplane to send it.
In the newly created care channel, you can see that a patient (pink square) and a responsible person (green square) participate in this care channel along with two clinicians.
To verify if the patient and responsible person have joined Braver, click View Details.
Then click on the participant avatars at the top right.
To see if patients and caregivers have joined Braver, click View Details near the title Patient and Caregivers.
Here you can see that the patient is Thomas Duclos and the responsible person in his file is his wife, Mrs. Duclos. There is no envelope next to their names, which means they have activated their Braver account and can chat with you!
