Assign Myself to a Discussion Thread in Triage
Step-by-Step
1
Click on Team tab to access your team's triage box.

2
Select Triage to view the new message received by your team.

3
Click on the new message to open it. New messages are marked with a red circle and are highlighted.

4
You will need to choose Accept and Assign to respond yourself.

You can now reply to the discussion thread!
5
It will no longer appear in the triage box, but will be in your Active Threads under the Home tab.

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