Assign Myself to a Discussion Thread in Triage

Step-by-Step

1

Click on Team tab to access your team's triage box.

2

Select Triage to view the new message received by your team.

3

Click on the new message to open it. New messages are marked with a red circle and are highlighted.

4

You will need to choose Accept and Assign to respond yourself.

5

It will no longer appear in the triage box, but will be in your Active Threads under the Home tab.

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