# Pin a Document and View Version History

## Step-by-Step

{% stepper %}
{% step %}
**To pin a file (photos, videos, documents) in a care channel, access a discussion thread in the care channel containing the file you want to pin.**

<div align="left"><figure><img src="/files/TPSsc4xGndR27zQdLpKm" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click on the 3 small dots (web) or long press on the file (mobile).**

<div align="left"><figure><img src="/files/xypxUfigcXFbUs6CFEWz" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click on&#x20;*****Pin Document*****.**

<div align="left"><figure><img src="/files/XvizU1zxQgwKyXn7orYz" alt="" width="375"><figcaption></figcaption></figure></div>

A small red pin will appear next to the file.
{% endstep %}

{% step %}
**If we return to view the care channel details, we can see our pinned file.**

We can replace this version of the document with a newer version. To do this, click on the 3 small dots (web) or long press on the file (mobile).

<div align="left"><figure><img src="/files/8gC7eiZXl8jXt9HphtkG" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click on the option to update.**

<div align="left"><figure><img src="/files/1P0UEr6Ahqm9VynjQ6o0" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**This will create a new thread to notify participants that a new version is uploaded. Write a message explaining the changes and complete the send.**

<div align="left"><figure><img src="/files/meTmloMYUgD0RGXYY7yB" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**In the care channel, we now see the latest version of the file.**

To view previous versions of the documents, click on the 3 small dots (web) or long press on the file (mobile).

<div align="left"><figure><img src="/files/336S6EDqFq7OiZB3jERn" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click on&#x20;*****Open File History*****.**

<div align="left"><figure><img src="/files/ZQvn6uywSikfUt9FLshD" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**You will then see all versions of the file in question.**

<div align="left"><figure><img src="/files/tXRMw5szhujuDEIFXDQ3" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support-en.braver.net/guides/for-healthcare-professionals/care-channels/pin-document-and-view-version-history.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
